|
Contents Member Sign in |
Check the Status of a TicketSupportTickets.CheckStatus HistoryHide minor edits - Show changes to output Changed lines 1-2 from:
(:title to:
(:title Check the Status of a Ticket:) Changed lines 1-2 from:
(:title Check the Status of a Ticket:) to:
(:title b. Check the Status of a Ticket:) Changed lines 1-2 from:
(:title to:
(:title Check the Status of a Ticket:) Changed lines 1-2 from:
(:title Check the Status of a Ticket:) to:
(:title Step 2: Check the Status of a Ticket:) Changed lines 1-2 from:
(:title to:
(:title Check the Status of a Ticket:) Changed lines 1-2 from:
(:title to:
(:title View the Status of a Ticket:) Changed line 5 from:
% to:
%lframe% https://www.sermonsonline.com/images/ticket%20status1.png Changed lines 8-10 from:
Whenever the ticket is updated by one of our representatives, you will receive an email alert summarizing the changes, with a link back to the ticket. If you wish to add a comment, follow the link and post a reply. %lfloat% https://www.sermonsonline.com/images | '''Post Reply Sample''' to:
Whenever the ticket is updated by one of our representatives, you will receive an email alert summarizing the changes, with a link back to the ticket. If you wish to add a comment, follow the link and post a reply. The ticket will list all of the replies and messages in the order they were created. %lframe% https://www.sermonsonline.com/images/ticket%20status2.png Changed lines 1-13 from:
to:
(:title Check the Status of a Ticket:) When you open a support ticket, the system sends an email alert to the address you provided on the ticket. This email contains a link back to the Support Ticket system. To view the status of the ticket, click the link provided. This will display the current status of the ticket. %lfloat% https://www.sermonsonline.com/images/ | '''Support Ticket Sample''' [[<<]] Whenever the ticket is updated by one of our representatives, you will receive an email alert summarizing the changes, with a link back to the ticket. If you wish to add a comment, follow the link and post a reply. %lfloat% https://www.sermonsonline.com/images | '''Post Reply Sample''' [[<<]] When a ticket is closed, you will receive a final email alert, this time without a link. A closed ticket can be reopened from the Site Manager. |