Sermons Online | SupportTickets / Check the Status of a Ticket

December 05, 2012, at 04:57 AM EST by Dave Marney -

Changed lines 1-2 from:

(:title b. Check the Status of a Ticket:)

to:

(:title Check the Status of a Ticket:)

December 05, 2012, at 04:56 AM EST by Dave Marney -

Changed lines 1-2 from:

(:title Check the Status of a Ticket:)

to:

(:title b. Check the Status of a Ticket:)

December 02, 2012, at 01:44 PM EST by Dave Marney -

Changed lines 1-2 from:

(:title Step 2: Check the Status of a Ticket:)

to:

(:title Check the Status of a Ticket:)

December 02, 2012, at 12:23 PM EST by Dave Marney -

Changed lines 1-2 from:

(:title Check the Status of a Ticket:)

to:

(:title Step 2: Check the Status of a Ticket:)

December 01, 2012, at 08:42 PM EST by Dave Marney -

Changed lines 1-2 from:

(:title View the Status of a Ticket:)

to:

(:title Check the Status of a Ticket:)

December 01, 2012, at 08:41 PM EST by Dave Marney -

Changed lines 1-2 from:

(:title Check the Status of a Ticket:)

to:

(:title View the Status of a Ticket:)

December 01, 2012, at 08:17 PM EST by Dave Marnet -

Changed line 5 from:

https://www.sermonsonline.com/images/ | Support Ticket Sample

to:

https://www.sermonsonline.com/images/ticket%20status1.png

Changed lines 8-10 from:

Whenever the ticket is updated by one of our representatives, you will receive an email alert summarizing the changes, with a link back to the ticket. If you wish to add a comment, follow the link and post a reply.

https://www.sermonsonline.com/images | Post Reply Sample

to:

Whenever the ticket is updated by one of our representatives, you will receive an email alert summarizing the changes, with a link back to the ticket. If you wish to add a comment, follow the link and post a reply. The ticket will list all of the replies and messages in the order they were created.

https://www.sermonsonline.com/images/ticket%20status2.png

December 01, 2012, at 07:57 PM EST by Dave Marnet -

Changed lines 1-13 from:

asdf

to:

(:title Check the Status of a Ticket:)

When you open a support ticket, the system sends an email alert to the address you provided on the ticket. This email contains a link back to the Support Ticket system. To view the status of the ticket, click the link provided. This will display the current status of the ticket.

https://www.sermonsonline.com/images/ | Support Ticket Sample

Whenever the ticket is updated by one of our representatives, you will receive an email alert summarizing the changes, with a link back to the ticket. If you wish to add a comment, follow the link and post a reply.

https://www.sermonsonline.com/images | Post Reply Sample

When a ticket is closed, you will receive a final email alert, this time without a link. A closed ticket can be reopened from the Site Manager.

December 01, 2012, at 07:42 PM EST by Dave Marnet -

Added line 1:

asdf

Check the Status of a Ticket

SupportTickets.CheckStatus History