Contents

Member Sign in

admin

Open a New Ticket

SupportTickets.Open History

Show minor edits - Show changes to markup

Changed lines 1-2 from:

(:title a. Open a New Ticket:)

to:

(:title Open a New Ticket:)

Changed lines 1-2 from:

(:title Open a New Ticket:)

to:

(:title a. Open a New Ticket:)

Changed lines 1-2 from:

(:title Step 1: Open a New Ticket:)

to:

(:title Open a New Ticket:)

Changed lines 1-2 from:

(:title Open a New Ticket:)

to:

(:title Step 1: Open a New Ticket:)

Changed line 5 from:

https://www.sermonsonline.com/images/new%20ticket.png

to:

https://www.sermonsonline.com/images/new%20ticket.png

Changed line 5 from:

https://www.sermonsonline.com/images/new%20ticket.png

to:

https://www.sermonsonline.com/images/new%20ticket.png

Added line 5:

https://www.sermonsonline.com/images/new%20ticket.png

Deleted lines 7-8:

https://www.sermonsonline.com/images/new%20ticket.png

Changed lines 10-13 from:

After opening a ticket, click the link to return back to the Site Manager.

https://www.sermonsonline.com/images/new%20ticket%20thank%20you.png

to:

After opening a ticket, click the "Back to Site Manager" link to return back to the Sermons Online administration page.

Changed lines 14-15 from:

https://www.sermonsonline.com/images/new%20ticket%20email1.png

to:

https://www.sermonsonline.com/images/new%20ticket%20email1.png

Changed lines 19-20 from:

https://www.sermonsonline.com/images/new%20ticket%20email2.png

to:

https://www.sermonsonline.com/images/new%20ticket%20email2.png

Deleted lines 10-11:

After opening a support ticket, you should check your email system for status update messages. These emails will contain links back to the ticket system. Do not reply to these emails, they are not monitored. Instead, click the links in the body of the message.

Changed lines 13-21 from:

https://www.sermonsonline.com/images/new%20ticket%20thank%20you.png

to:

https://www.sermonsonline.com/images/new%20ticket%20thank%20you.png

Check your email system for status update messages about your support ticket. These emails will contain links back to the ticket system. The messages will be from the account, "noreply@sermonsonline.com".

https://www.sermonsonline.com/images/new%20ticket%20email1.png

Do not reply to these emails, they are not monitored. Instead, click the links in the body of the message.

https://www.sermonsonline.com/images/new%20ticket%20email2.png

Deleted lines 10-11:

https://www.sermonsonline.com/images/new%20ticket%20form.png

Changed lines 7-8 from:

<<insert open ticket button image>>

to:

https://www.sermonsonline.com/images/new%20ticket.png

Changed lines 11-15 from:

<<insert new ticket form image>>

After opening a support ticket, look to your email for a message from the ticket system. This message will contain a link you can use to check the status of your request.

<insert email image>>

to:

https://www.sermonsonline.com/images/new%20ticket%20form.png

After opening a support ticket, you should check your email system for status update messages. These emails will contain links back to the ticket system. Do not reply to these emails, they are not monitored. Instead, click the links in the body of the message.

After opening a ticket, click the link to return back to the Site Manager.

https://www.sermonsonline.com/images/new%20ticket%20thank%20you.png

Changed lines 5-6 from:

To open a ticket, login to the Site Manager using your Sermons Online Account ID and Password. On the home page of the

to:

To open a ticket, login to the Site Manager using your Sermons Online Account ID and Password. On the home page, click the "Open a support ticket" button at the top-right corner of the page.

<<insert open ticket button image>>

You must provide a valid email address. This address will be used to send messages from Sermons Online support representatives about the status of your support ticket.

<<insert new ticket form image>>

After opening a support ticket, look to your email for a message from the ticket system. This message will contain a link you can use to check the status of your request.

<insert email image>>

Added lines 1-6:

(:title Open a New Ticket:)

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

To open a ticket, login to the Site Manager using your Sermons Online Account ID and Password. On the home page of the