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DailyAdminChecklists.Daily HistoryHide minor edits - Show changes to output March 06, 2014, at 01:25 PM EST
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Things that should be done every day: * Support Department: ** Upload a test sermon and verify that it can be played back. Cycle through all of the methods of publishing multimedia. ** Visit a random customer, browse their sermon page, and play back a sermon ** Log in to the [[https://www.sermonsonline.com/support/scp|OS Ticket system]] and: *** Respond immediately to new tickets *** Respond to answered tickets: **** If the customer has been given the resolution, but you've heard nothing back within a week, close the ticket. **** If you've asked the customer for more information, but you've not had a response within two days, ask again. |