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Things that should be done every day:

  • Support Department:
    • Upload a test sermon and verify that it can be played back. Cycle through all of the methods of publishing multimedia.
    • Visit a random customer, browse their sermon page, and play back a sermon
    • Log in to the OS Ticket system and:
      • Respond immediately to new tickets
      • Respond to answered tickets:
        • If the customer has been given the resolution, but you've heard nothing back within a week, close the ticket.
        • If you've asked the customer for more information, but you've not had a response within two days, ask again.